The Receptionist Team

A good receptionist is a superb advert for a practice and we are lucky to have so many good ones. One key policy is that our reception staff are under an absolute duty of confidentiality in the same way as a doctor or nurse is. Indeed breach of this duty would lead to immediate disciplinary action against the staff member concerned.
Please remember that receptionists are ordinary humans, in a busy job, do not have medical knowledge, and may not be able to answer all your questions.